best_practice_faq 136

If your building does not use in-house staff to maintain mechanical equipment, work with contracted vendors to document and refine maintenance and operations strategies. Make vendors aware of your energy efficiency objectives and allow them to have input into operational and PM changes. Building or organizational staff who deal with vendor relationships should be responsible for distributing operational plans and communicating changes.

Question: 
How should I approach this best practice if outside staff provides all maintenance and operations?